Web-based Customer Order Status Enquiry
Web-enable your order management systemOffer even better service to your customers by enabling them to log in at any time and check on the status and expected delivery date of their order.
The secure Web pages display real-time order and delivery information directly from your SAP system. The information displayed can be specified during the pre-project phase and the display can be designed with your organisation's branding in mind.
Features of the solution include:
- Online customer order Information system
- Live order data displayed
- Show order status & delivery information
- Available to any customer having an internet connection
- Shows the following:
- Sales order list
- Sales order item list
- Schedule item overview
- Document Flow view
The benefits of implementing this solution include:
- Significantly reduce calls to your customer support teams – typically by between 30 and 70%
- Increase customer satisfaction
- Improved information sharing
