Support
High quality, cost effective SAP support, when you need it...BizAps offers you a subscription based remote support service which enables you to receive rapid, expert advice and support on a remote “as-required” basis. You raise questions or issues directly with our SAP experts who will respond within an agreed timeframe.
We support many of our clients on a daily basis, so have an in-depth knowledge of the issues that can arise. We are therefore well placed to deal with any support issues you may have both technical and functional. The support service is offered for your end users, super users or your own technical experts who may encounter something for the first time.
Key Value
The benefits of subscribing to our remote support service include:
- You will receive support from some of the leading experts in the marketplace, who have hands-on, in-depth, SAP knowledge and multi-client, international experience.
- This service will enable you to call on expert advice and support on an ad-hoc basis that will deliver rapid answers, quick payback and real tangible empowerment of the user community. In our experience, organisations are often not aware of all the available functionality or some of the “tips and tricks” to turn it on.
- By signing up with us to provide remote support and advice, you will not need to go out to the market each time to bring in outside help. This cuts out the additional costs of finding someone with the required experience, the delay that this causes and the costs in terms of time and money when bringing them on site and up to speed.
- Our SAP subject matter experts will build up a detailed picture of your SAP environment and business processes. This knowledge and experience will assist us to continue to provide you with high quality support. Furthermore, knowledge transfer to your users will be a primary aim therefore enabling your staff to develop their own skills.
- The cost of subscribing to this SAP remote support service will be far lower than paying for support from many other SAP support organisations.
- In the future, we plan to develop a web-based support portal that will allow members to access useful material, take part in online forums and share knowledge with other subscriber organisations.
To discuss your requirements in more detail and for a trial of our support service contact us.
