Customer Document Management

Rapidly store and retrieve customer communications for enterprise wide visibility

Customers interact with many people across many areas of your business from customer service staff, to accounts to sales peope, logistics and more. They each exchange messages via eFax, e-mail the web and more. Yet these communications are often hidden from each department as they aren't available from a central repository!

The BizAps Customer Document management Solution addresses this problem!

The solution stores documents sent and received by you to your customers. These are linked to transactions and records in SAP and non-SAP transactions.

The benefits include:

• Enterprise wide visibility of customer relations
• Improved customer service
• Integrates with SAP R/3 and CRM
• Integrate documents from many sources including eFax & MS Outlook
• Operate across departmental barriers
• Reduce the paperchase

• Procure to Pay
• Order to Cash
  • Sales Order Workbench
  • Electronic Card Payment
  • Customer Order Status Enquiry
  • XML/EDI Sales Order Processing
  • Collections Workbench
  • Internet Sales Solution
  • Customer Document Management
• Corporate Tax Tool
• Periodic Activities
• Public Services
• Archiving
• Adobe Forms Solution
• Products by Category
• Report Corners