Dispute Manager
Maintain History of Disputed Supplier Documents
This module of the BizAps Vendor portal allows you to store the commentary connected to an invoice you believe is incorrect or shouldn’t have been sent.
It also allows the vendor to review invoices and reasons which are disputed by you as the customer (if you allow your comments to be shown) and to add their own comments.
If you dispute an invoice and make the vendor aware of this, they can then log-in to the vendor web portal to review your reason for not clearing the invoice for payment. They can then react accordingly by raising a credit for example or re-sending the stock and log their actions in the invoice detail screen.
The dialogue from within your organisation and the vendor are then stored against the document in SAP.
This solution helps to ensure that disputed invoices are dealt with quickly and records all the activities carried out around the document.
